Domestic Shipping Policy

  1. At Theblockstory, every order you place is a moment of truth and an opportunity for us to prove that we can live up to your expectations. To ensure that your products are delivered to you safely and in time bound manner, we partner only with reputed national/international couriers.
  1. Shipping within India is FREE* for most orders above Rs. 2000/-. For orders less than/upto Rs. 2000/- charges will vary as per the order value slabs highlighted in following table. Prices mentioned on website are inclusive of all taxes. There are no other hidden costs & extra taxes. The prices you see on product page is what you will pay.
Order Value (Rs.) Shipping Charges* (Rs.) Gift Wrap (Per Product) – Optional (Rs.)
Upto 1000/- INR 75/- 20/-
1001/- to 2000/- INR 50/- 15/-
Above 2000/- Free 10/-

 

*Note : Certain products priced above Rs. 2000/- like Quilts, Comforters etc have above average volumetric weight and therefore may attract shipping charges. For such products, shipping charges are mentioned upfront on product page itself.

  1. We provide the option to gift wrap the merchandise purchased by you at nominal charges mentioned in table above (Point 2). For gift wrapping purpose, we use recycled brown paper with “The Block Story” logo & name printed on it.
  1. There is no minimum order value.
  1. We only sell the merchandise available with us in our inventory or merchandise produced by us in our workshop. Ready to ship products are dispatched within 24-48 hours of you placing the order and confirmation of payment credited to our account. Normally, your order will be delivered at your destination/delivery address within 3-7 days (depending upon the location/ geography) of dispatch from our store located at Jaipur (India). Once the order is dispatched from our store, you will immediately receive confirmation e-mail/sms with tracking details.
  1. “Custom made” orders/ “Made on order” products/ “Bulk Quantity” products usually take 10-25 days to dispatch depending upon quantity, workmanship, availability and seasonal rush. For such products & orders, we upfront inform you about the estimated dispatch time at the time of acceptance of order.
  1. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude Sundays, public holidays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  1. We accommodate any last-minute requests to change delivery address subject to following conditions
  • (a) order has not been shipped and
  • (b) an email from your registered email id (in your account with us) is sent to us at service@theblockstory.com with subject clearly mentioning “Change of Address” and
  • (c) Address change is only possible if new location is within the same state.
  • You can also speak to us at +91-0141-4001488 or +91-9358899865 on working days between 11 AM to 6 PM (India time).
  1. We accommodate any last-minute requests to temporarily hold dispatch of your order subject to following conditions
  • (a) order has not been shipped and
  • (b) an email from your registered email id (in your account with us) is sent to us at service@theblockstory.com with subject clearly mentioning “Temporarily Hold Dispatch”and mentioning new date of dispatch.
  • You can also speak to us at +91-0141-4001488 or +91-9358899865 on working days between 11 AM to 6 PM (India time).
  1. As soon as we dispatch/ ship your order, we send package tracking information through email/ sms to your registered email / phone no. with us.

International Shipping Policy

  1. At Theblockstory, we take great pride in showcasing our rich handicraft legacy to our international customers and truly appreciate their interest in our products.
  1. We deliver internationally/ worldwide to all countries across North America/ Europe/ Asia/ Asia Pacific/ Gulf and many countries in South America (Latin America)/ Africa continent. To ensure that your products are delivered to you safely and in time bound manner, we partner only with reputed international couriers like FedEx, DHL, UPS, Aramex and EMS (India Post). We however do not ship to any PO Boxes or APO addresses.
  1. Our international shipping charges are as follows. Prices mentioned on website are inclusive of all local taxes applicable in India. There are no other hidden costs & extra taxes. The prices you see on product page is what you will pay.
Gross Weight (Kilogram-Kg) Standard Shipping Charges* (Rs.) Gift Wrap (Per Product) – Optional (Rs.)
Upto 0.50 Kg Rs. 1300.0/- 25/-
0.5 Kg to 1.00 Kg Rs. 1600.0/- 25/-
1.01 Kg to 1.50 Kg Rs. 1900.0/- 25/-
1.51 Kg to 2.00 Kg Rs. 2100.0/- 25/-
2.01 Kg to 2.50 Kg Rs. 2550.0/- 25/-
2.51 Kg to 3.00 Kg Rs. 2800.00/- 25/-
Above 3 Kg
Apparels/ Fabric/ Accessories Standard Shipping Charges* (Rs.) Gift Wrap (Per Product) – Optional (Rs.)
Upto Rs. 2000 900/- 25/-
2001-3000 1300/- 25/-
3001-5000 1600/- 25/-
5001-7000 1900 25/-
7001-10000

 

*Note : Certain products like Quilts, Comforters etc have less gross weight but above

average volumetric weight and therefore may attract higher shipping charges. For such products, shipping charges are mentioned upfront on product page itself.

  1. We provide the option to gift wrap the merchandise purchased by you at nominal charges mentioned in table above (Point 2). For gift wrapping purpose, we use recycled brown paper with “The Block Story” logo & name printed on it.
  1. We only sell the merchandise available with us in our inventory or merchandise produced by us in our workshop. “Ready to ship” products are dispatched within 24-48 hours of you placing the order and confirmation of payment credited to our account. Normally, your order will be delivered at your destination/delivery address within 5-15 days (depending upon the country/city) of dispatch from our store located at Jaipur (India). Once the order is dispatched from our store, you will immediately receive confirmation e-mail/sms with tracking details.
  1. “Custom made” orders/ “Made on order” products/ “Bulk Quantity” products usually take 10-25 days to dispatch depending upon quantity, workmanship, availability and seasonal rush. For such products & orders, we upfront inform you about the estimated dispatch time at the time of acceptance of order.
  1. Custom rules vary from country to country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the destination country. We will readily assist you with the all the information/ clarification that you may need to answer the queries raised by local government authorities upon arrival of goods in destination country. We are however not liable in case you are not able to receive goods due to customs issues/ local government regulations in destination country.
  1. We accept cancellation request provided
  • (a) Cancellation request is sent to us strictly within 24 hours of placing the order.
  • (b) Order has not been dispatched/ shipped from our store.
  • (c) Cancellation request is sent from your registered email id (in your account with us) to us at service@theblockstory.com with subject clearly mentioning “Cancellation Request”.
  • (d) Against accepted cancellation requests we offer our customers the choice of availing a “theblockstory” store credit ie we add
  • (e) We will refund the amount to the same account & through same mode of payment that you have used to pay us, subject to charges levied/deductions made by the banking channels as may be applicable at the time of refund.